Shipping policy

SHIPPING DELAYS AND LOST PACKAGES

Once a carrier takes possession of a package, it is out of our control, and we only have information provided by the carrier's online tracking system.
If you believe that your package has been lost in transit, please file an inquiry with shipping carriers. 

UNDELIVERABLE/RETURNED PACKAGES

Glitzie Prints is not responsible if you provide a wrong shipping address. Please verify your shipping address before processing the payment. If you notice your address is incorrect, please contact us by email ASAP to see if we can make the necessary changes. Please reference your order number when emailing us.

CUSTOMS, DUTIES AND TAXES

Glitzie Prints is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. You will be responsible for paying additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.
However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
If you refuse your package or the package is returned to sender, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to Glitzie Prints, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.

DAMAGES

Glitzie Prints is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.